Melolo.ai Privacy Policy

Updated on: August 7, 2026
Effective on: November 30,2024

Welcome to Melolo.ai(hereinafter referred to as "the Platform" or "Melolo.ai"). The Platform is a novel content service platform serving global users, offering online reading services. Partial novel chapters are available for free viewing and reading. Paid content that requires unlocking is independently operated by corresponding copyright owners. You will be redirected to copyright owners or their designated third-party payment platforms to complete payment upon clicking.

This Privacy Policy explains how the Platform collects, uses, stores and protects your personal information, as well as your legal rights when using our services.

I. Scope of Application

This Policy applies to all scenarios where you use all products and services of the Platform through access, browsing, viewing, reading or any other means.

Please read and fully understand all clauses of this Policy before using the Platform services, especially the core content marked in bold. Your use or continued use of the Platform services shall be deemed that you have fully read, understood and agreed to all provisions herein.

II. Categories of Information We Collect

The Platform collects information in compliance with the principles of legality, fairness and necessity, and only gathers information indispensable for service delivery. Specific categories are as follows:

1.Device & Technical Information

Including device model, operating system type and version, browser type, screen resolution, device identifier, language settings, access time, network connection mode, etc. Such information is mainly used for system compatibility analysis, playback performance optimization and Platform security assurance.

2.Viewing & Interaction Information

Including the number of novel chapters you read, playback duration, pause/forward operations, browsing history, search keywords, etc. This information is used to optimize content recommendations and service experience.

3.Cookie & Local Storage Information

To guarantee normal Platform operation and enhance user experience, the Platform may store necessary information via Cookies, local cache or similar technologies, such as viewing/reading history, preference settings and language selections. You may manage or delete Cookies through browser or device settings, but partial functions may become unavailable after deletion.

4.Third-Party SDK Information

To realize advertising delivery, statistical analysis, crash monitoring, content recommendation and other functions, the Platform may integrate third-party SDKs. Such SDKs may collect device information including system version and network status. Please refer to Appendix 1: List of Third-Party SDKs for detailed information.

5.Special Notice

The Platform does not currently collect users’ names, mobile phone numbers, email addresses, ID numbers, bank card numbers or other sensitive identity information. You may use basic services without registration. Meanwhile, the Platform will not store any payment accounts or passwords, and only retains necessary content jump logs without personal identification involved.

III. How We Use Information

We only use collected information for legitimate and proper purposes as follows:

1.Service Delivery & Function Optimization

Ensure normal operation of core functions including video playback and novel loading, and conduct performance adaptation and optimization according to differences across devices.

2.Advertising & Promotion Services

The Platform may display self-owned advertisements, brand promotions or third-party ads. We push personalized ads based on your behaviors and interests. You may turn off personalized ad recommendations via browser or device system settings. The Platform makes no warranties or liabilities for products and services from third-party advertisers.

3.Security & Compliance Operations

Used for fraud risk prevention, protection of Platform data and systems, compliance with legal requirements, handling Platform disputes and enforcing Platform policies. Transaction disputes and refund issues related to paid content shall be handled by corresponding copyright owners, and the Platform bears no relevant obligations.

4.Information Retention Rules

We only retain relevant information for the period necessary to fulfill the purposes stated in this Policy, and conduct anonymization or secure deletion on a regular basis.

IV. Management of Cookies & Third-Party SDKs

1.The Platform uses Cookies, local storage and similar technologies to save playback records, language preferences, viewing progress and login status to improve your experience. You have the right to clear or restrict Cookies via browser settings, but partial Platform functions may be limited accordingly.

2.Introduction to Third-Party SDKs

The Platform may integrate SDKs provided by third-party service providers for scenarios such as advertising, data analysis, crash reporting and push notifications. These SDKs may collect information including device identifiers, usage time and network status.

3.SDK Updates & Liability Statement

The list of third-party SDKs integrated by the Platform is set forth in Appendix 1 and will be updated irregularly in light of partnership adjustments and technical iterations. Please check the latest version. We will review the compliance of third-party SDKs to the best of our ability, but shall not be liable for independent privacy practices of third parties.

V. Sharing & Disclosure of Personal Information

We will not sell or rent your personal information to irrelevant third parties. Information may only be shared under the following statutory or agreed circumstances:

1. 1.To deliver advertising, data analysis, content distribution, technical support and content jump services, the Platform may share de-identified necessary information with screened trusted partners. All partners are required to sign data protection agreements and may only use information within authorized scope.
2. 2.We may disclose necessary personal information within legal scope in response to applicable laws, judicial authorities or regulatory bodies’ legitimate requests.
3. 3.We may disclose relevant information within necessary scope to prevent fraud and safeguard network and user security, as well as protect the legitimate rights and interests of the Platform and other users.
4. 4.Any information sharing beyond the above scope will only be implemented upon your explicit prior consent.

VI. Cross-Border Data Transmission

1. 1.To guarantee access experience for users across the globe, the Platform’s servers may be deployed in different countries and regions.
2. 2.For cross-border data transmission, we will strictly comply with applicable laws and regulations, adopt security measures including data encryption and access control, and ensure data recipients possess equivalent data protection capabilities.

VII. Processing of Payment & Transaction Information

1. 1.The Platform only provides browsing services for free content. Paid novel chapters are independently operated and charged by corresponding copyright owners. You will be redirected to copyright owners or their designated third-party payment platforms to complete transactions upon clicking payment entrances, and the Platform will not directly participate in payment processes.
2. 2.All matters including pricing standards, payment procedures, transaction records, refund rules and after-sales services for paid content are the sole responsibility of corresponding copyright owners and third-party payment institutions. Sensitive payment information such as your payment accounts and bank cards is collected and processed directly by payment providers. The Platform does not collect or store any sensitive payment information, and only retains necessary content jump logs to verify jump status and optimize service experience.
3. 3.Please carefully read the terms of service and privacy policies published by copyright owners before making payments and assess transaction risks independently. Any disputes arising from payment transactions (including payment failures, locked content, refund disputes, etc.) shall be resolved through direct negotiation with corresponding copyright owners, and the Platform shall not be held liable.

VIII. Information Security & Storage Protection

1. 1.The Platform adopts industry-standard security protection measures including encrypted transmission, access control, firewall deployment and intrusion detection to prevent unauthorized access, leakage, tampering or loss of your personal information.
2. 2.In the event of a personal information security incident, we will promptly inform you of relevant circumstances and adopt reasonable remedies to mitigate risks in strict compliance with legal requirements.
3. 3.Except as otherwise stipulated by laws and regulations, we only retain your personal information for the shortest period required to fulfill collection purposes; upon expiry, information will be securely deleted or anonymized.

IX. Protection of Minors’ Information

1. 1.The Platform does not proactively provide services to users under the age of 18.
2. 2.We will not proactively collect personal information of minors. If minor information is collected without guardian consent, we will take compliant deletion measures immediately.

X. Your Rights

In accordance with applicable laws, you enjoy the following rights regarding personal information during your use of the Platform services:

1.Right of Access

You have the right to know whether we process your personal information and the specific ways of usage.

2.Right of Rectification

If you find errors or inaccuracies in your personal information stored by us, you may submit a rectification request.

3.Right to Withdraw Consent

You may withdraw your authorization for personal information collection and usage at any time, which may affect the normal use of partial Platform services.

If you need to exercise the above rights, you may submit an application via the contact information stated in this Policy. We will process and reply to you within a reasonable period.

XI. Dispute Resolution

1. 1.The formation, interpretation, performance and dispute resolution of this Privacy Policy shall be governed by the laws of the Hong Kong Special Administrative Region.
2. 2.Any disputes arising out of this Policy or Platform services shall first be resolved through friendly negotiation. If negotiation fails, either party may submit the dispute to the Hong Kong International Arbitration Centre (HKIAC) for arbitration under the arbitration rules effective at the time of application. The seat of arbitration shall be Hong Kong, and the arbitration language shall be Chinese. The arbitral award shall be final and legally binding on both parties.

XII. Policy Updates

1. 1.The Platform may revise this Privacy Policy from time to time in light of service adjustments and legal changes.
2. 2.For material policy changes, we will notify you of updated content via Platform announcements, pop-up windows and other means.
3. 3.The revised Privacy Policy shall take effect upon official publication.

XIII. Contact Information

If you have any questions, complaints or suggestions regarding this Privacy Policy or personal information protection matters, please contact us via:

Email: support@melolo.ai

We will verify and respond to your demands within a reasonable period.

Appendix 1: List of Third-Party SDKs